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How we handle your account and data

When you open an account with 26 erek, your security and the transparency of our terms matter to us.

Account verification in secondsData handled per your regionSupport in your languageWithdrawal checks for your safety

Our operating scope and regional terms

26 erek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

26 erek operates where local law permits. Your account eligibility, deposit methods, withdrawal processes and data handling all depend on local law in your jurisdiction. When you deposit via DANA, OVO, GoPay or QRIS, those transactions are subject to Indonesia payment regulations and banking rules. We

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keep records of all account activity, deposits and withdrawals for compliance and your own transaction history. If you need to verify a transaction, check your account statement or contact our support team. Your account data is retained for the duration of your membership and a period
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thereafter to meet local legal requirements.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to contact us about your account or terms

HOW WE PROTECT YOU

Data security, cookies and account access

Account Verification

When you join, we verify your identity using the information you provide and check against payment rails like DANA, OVO…

Data Handling

Your personal data, transaction history and game activity are stored on secured servers and encrypted in transit.

Cookie & Tracking

We use cookies to keep you logged in, remember your preferences and track gameplay for fraud detection.

Withdrawal Security

Before we send funds back to your DANA, OVO, GoPay or bank account, we verify the request came from your…

Data Retention

We keep your account record, transaction history and identity verification for as long as you're with us, plus a legal…

Rights & Changes

You can request corrections to your personal data, download your account records, or ask questions about how we use your…

Questions about your account terms and data

Log into Settings > Account > Close Account to request closure. We'll disable deposits immediately and process any remaining balance as a withdrawal to your registered payment method within the timeframe set by that method's terms.

Yes. Go to Settings > Legal & Privacy and select Download My Data. You'll receive a file with your deposits, withdrawals, game sessions and personal information. Email support if you don't see the option.

We retain your account activity, deposits and withdrawals for as long as your account is open, plus a period set by Indonesia law after closure. You can always download your history from Settings before you close.

We use your data to verify your identity, process deposits and withdrawals, comply with local law and improve account security. We never sell it to third parties. See our full privacy policy in Settings > Legal & Privacy for details.

Your access depends on local law. 26 erek operates where local law permits. If you're unsure whether play is legal in your region, contact our support team before opening an account.

Change your password immediately, then contact live chat or email support with your account details. Our team will review access logs, secure your account and help recover any unauthorized activity.

Yes. Go to Settings > Account > Personal Details to update your email, phone or address yourself. For identity or legal document changes, contact support with proof of the correction.

How we handle your account and data

How to contact us about your account or terms

Data security, cookies and account access

Account Verification

Data Handling

Cookie & Tracking

Withdrawal Security

Data Retention

Rights & Changes

Questions about your account terms and data

01 What happens if I want to close my account?

02 Can I download my full account history and personal data?

03 How long does 26 erek keep my transaction records?

04 What is your policy on using my personal data?

05 Is my account eligible if I'm outside Indonesia?

06 What should I do if I believe someone else accessed my account?

07 Can I request a correction or update to my personal information?

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